{"id":414,"date":"2025-06-11T22:36:14","date_gmt":"2025-06-11T22:36:14","guid":{"rendered":"https:\/\/mor-vit.com\/?post_type=legal-pages&#038;p=414"},"modified":"2025-06-11T22:36:14","modified_gmt":"2025-06-11T22:36:14","slug":"exchange-and-return-policy","status":"publish","type":"legal-pages","link":"https:\/\/mor-vit.com\/ar\/legal-pages\/exchange-and-return-policy\/","title":{"rendered":"Exchange and Return Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">MorHerbal Exchange and Return Policy<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Timeframe<br>The customer has the right to request an exchange or return within a period of no less than 4 days and no more than 15 days from the date of receipt of the order (the first day being the first day after delivery).<\/li>\n\n\n\n<li>Conditions for Exchange or Return<br>The product must be in its original packaging, unused, and unopened, with all accessories and packaging.<br>The product will be inspected by the MorHerbal team to ensure it meets these conditions.<\/li>\n\n\n\n<li>Exceptions<\/li>\n<\/ol>\n\n\n\n<p><strong>Requests will not be accepted in the following cases:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened, used, or unpackaged products.<\/li>\n\n\n\n<li>Products damaged due to misuse.<\/li>\n\n\n\n<li>Custom-designed products or customized products.<\/li>\n\n\n\n<li>Health or personal care products.<\/li>\n\n\n\n<li>Specialty products (e.g., fresh flowers, cakes, vouchers, gift boxes).<\/li>\n<\/ul>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Shipping and Costs<br>The customer will bear the shipping costs for the returned product, in addition to the shipping from the store.<\/li>\n<\/ol>\n\n\n\n<p>In the event of a return of the original free shipping, the customer will be charged the shipping cost upon return or exchange.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Procedures for Submission<br>Contact our customer service team via [link\/email\/form].<\/li>\n<\/ol>\n\n\n\n<p>Provide the order number, product details, and justification for the request.<\/p>\n\n\n\n<p>Our team will recommend the shipping method and the receipt of the returned product.<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>Refunds<br>Refunds will be processed within 5 to 10 business days of receiving and inspecting the product, and will be returned using the same payment method used.<\/li>\n\n\n\n<li>Product Exchange<br>If you wish to exchange a product for another available product or request a replacement:<\/li>\n<\/ol>\n\n\n\n<p>Select the new product from the website.<\/p>\n\n\n\n<p>Complete the order as new.<\/p>\n\n\n\n<p>The product will be shipped and you will receive the change or pay the difference according to the price.<\/p>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>Delaying Returns or Delivery<br>If you are unable to receive the product within the specified period, you may contact us for a limited, exceptional extension, at MorHerbal&#8221;s discretion.<\/li>\n<\/ol>\n","protected":false},"template":"","class_list":["post-414","legal-pages","type-legal-pages","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mor-vit.com\/ar\/wp-json\/wp\/v2\/legal-pages\/414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mor-vit.com\/ar\/wp-json\/wp\/v2\/legal-pages"}],"about":[{"href":"https:\/\/mor-vit.com\/ar\/wp-json\/wp\/v2\/types\/legal-pages"}],"wp:attachment":[{"href":"https:\/\/mor-vit.com\/ar\/wp-json\/wp\/v2\/media?parent=414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}