{"id":416,"date":"2025-06-11T22:38:11","date_gmt":"2025-06-11T22:38:11","guid":{"rendered":"https:\/\/mor-vit.com\/?post_type=legal-pages&#038;p=416"},"modified":"2025-06-11T22:38:11","modified_gmt":"2025-06-11T22:38:11","slug":"feedback-mechanism","status":"publish","type":"legal-pages","link":"https:\/\/mor-vit.com\/ar\/legal-pages\/feedback-mechanism\/","title":{"rendered":"Feedback Mechanism"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Mechanism for handling complaints and suggestions<\/h2>\n\n\n\n<p>\ud83d\udece Complaints and Suggestions Handling Mechanism \u2013 MorHerbal<br>Thank you for contacting us. We welcome your complaints and suggestions and strive to serve you in the best possible way!<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\ud83c\udfaf Objective and Scope<\/li>\n<\/ol>\n\n\n\n<p><strong>This mechanism aims to:<\/strong><\/p>\n\n\n\n<p>Listen to your concerns and suggestions in a respectful and effective manner.<\/p>\n\n\n\n<p>Provide them with pleasure and professionalism.<\/p>\n\n\n\n<p>Achieve continuous improvements to our services.<\/p>\n\n\n\n<p>This mechanism applies to all of the following:<\/p>\n\n\n\n<p>Users and customers (individuals or organizations)<\/p>\n\n\n\n<p>who have communicated via the MorHerbal website or its associated social media platforms<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>\ud83d\udce5 Ways to Submit a Complaint or Suggestion<br>You can submit your complaint or suggestion via:<\/li>\n<\/ol>\n\n\n\n<p>Email:<\/p>\n\n\n\n<p>Phone\/WhatsApp: +971505975080<\/p>\n\n\n\n<p>Online form: on the &#8220;Contact Us&#8221; page on the website<\/p>\n\n\n\n<p>Directly: Through customer service representatives, if necessary<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>\ud83d\udccc Required Information<br>Please provide us with the following details to facilitate processing:<\/li>\n<\/ol>\n\n\n\n<p>Your name and contact number<\/p>\n\n\n\n<p>Order number (if applicable)<\/p>\n\n\n\n<p>A brief description of the problem or suggestion<\/p>\n\n\n\n<p>Any relevant documents or screenshots<\/p>\n\n\n\n<p>The more information, the faster and more efficient our response!<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>\u23f1\ufe0f Receipt and Confirmation<br>We will confirm receipt of your complaint within 48 business hours via email or phone.<\/li>\n<\/ol>\n\n\n\n<p>You will be assigned a tracking number; please retain it.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>\ud83d\udd0d Investigation and Analysis<br>The complaint\/suggestion is referred to the relevant team immediately upon receipt.<\/li>\n<\/ol>\n\n\n\n<p>The investigation is conducted quickly and fairly, in accordance with the principles of fairness and integrity.<\/p>\n\n\n\n<p>We are committed to strict confidentiality for all participants.<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>\ud83d\udde3\ufe0f Contacting You<br>You will be contacted within 5 business days to provide updates or request additional information.<\/li>\n<\/ol>\n\n\n\n<p>You will be notified of the outcome of the processing, whether the complaint has been resolved, the proposal has been implemented, or the reason has been explained if this is not possible.<\/p>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>\u2705 Case Closure<br>The complaint is closed after the resolution or proposal has been confirmed.<\/li>\n<\/ol>\n\n\n\n<p>We will send you a message explaining the steps taken and the results, encouraging you to review the quality of the resolution.<\/p>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>\ud83d\udcc8 Continuous Improvement<br>We keep records of all cases for analysis and use to improve our services.<\/li>\n<\/ol>\n\n\n\n<p>We periodically review the policy to ensure that procedures are evolving and relevant to your needs.<\/p>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>\ud83c\udd98 Escalating Complaints<br>If the desired resolution is not achieved within 10 business days, you have the right to escalate the complaint to higher levels by:<\/li>\n<\/ol>\n\n\n\n<p>Directly contacting management<\/p>\n\n\n\n<p>Requesting the intervention of a neutral third party, if necessary<\/p>\n\n\n\n<ol start=\"10\" class=\"wp-block-list\">\n<li>\ud83e\udd1d Concluding Remarks<br>All services are provided free of charge, with no administrative fees.<\/li>\n<\/ol>\n\n\n\n<p><strong>MorHerbal<\/strong> is committed to reviewing every complaint or suggestion with professionalism and courtesy, within a work culture based on respect and improving the customer experience.<\/p>\n","protected":false},"template":"","class_list":["post-416","legal-pages","type-legal-pages","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mor-vit.com\/ar\/wp-json\/wp\/v2\/legal-pages\/416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mor-vit.com\/ar\/wp-json\/wp\/v2\/legal-pages"}],"about":[{"href":"https:\/\/mor-vit.com\/ar\/wp-json\/wp\/v2\/types\/legal-pages"}],"wp:attachment":[{"href":"https:\/\/mor-vit.com\/ar\/wp-json\/wp\/v2\/media?parent=416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}